Refund policy

At Maelove Skincare, we want you to feel confident in every purchase. If you are not completely satisfied with your order, you may return it within our 100-Day Money-Back Guarantee period.

1. 100-Day Return Policy

We accept return requests within one hundred (100) calendar days from the delivery date of your Maelove order.

To initiate a return, please submit your return request through our online returns process.

For customers in the United States, Maelove provides free return shipping and a return shipping label as part of the return process.

2. Returning Your Product

After initiating a return request, the products must be returned within twenty-one (21) calendar days.

Products do not need to be shipped in the original shipping box. You may use another box or padded envelope that provides adequate protection during transit.

Original packaging should be included whenever possible.

Please note that Maelove must be able to scan the product barcode in order to process the return.

3. Return Shipping

Return shipping is free for customers located in the United States.

A return shipping label will be provided as part of the return process.

For international returns, customers are responsible for applicable return shipping costs unless otherwise stated by Maelove.

4. Refunds

Approved refunds will be issued only to the original payment method used for the purchase.

Refunds are generally issued within ten (10) business days after the returned package arrives at Maelove's returns processor.

Your bank or financial institution may require additional time to reflect the refund in your account.

You will receive an email confirmation once your return has been processed.

5. Original Shipping Charges

Any shipping cost paid for the original delivery of the order, as shown in the checkout summary, is non-refundable.

6. Damaged Products

If your product is damaged during transit, please contact Maelove with your order number through the Contact Us form.

Maelove will arrange a replacement as appropriate.

7. Exchanges

Maelove does not process direct product exchanges.

If you would like a different product, please initiate a return for the existing product and place a new order for the product you would like.

8. Abuse and Unauthorized Resale

Purchase and return activity may be monitored for abuse or unauthorized resale, including resale through Amazon or other retail channels.

Maelove reserves the right to deny purchases and refunds where appropriate.

9. Contact

For questions about returns or refunds, please contact:

Email: team@maelove.com